a) All advice given will be a result of an expert clinical assessment (objective and subjective) and will be contextualised to the goals determined through the clinical interview. The optimal benefit of our advice and treatment will only be reached through consistent application of our and other external recommendations and strict avoidance of aggravating situations (as determined through the clinical examination unless otherwise advised).
b) We appreciate your understanding of these essential principles which help to ensure the best outcome for you.
c) By attending an appointment at our clinic, you acknowledge and agree to the following:
a) You freely and willingly consent to our therapists to performing any and all necessary examinations and treatment procedures in accordance with their professional training, qualifications and understanding of your injury.
b) You have the opportunity to discuss the nature and purpose of your physiotherapy, exercise physiology or remedial massage care, with your therapist, before any treatment is performed, and that you may opt out of treatment at any time.
c) You have the right to choose the therapist that you wish to see, at the time of booking, refuse treatment, or seek a second opinion at any time.
d) There are risks associated with treatment, including stiffness and soreness, soft tissue injury, neurological complications, cerebrovascular injuries, skin irritations, burns and other minor complications. Newington Physiotherapy is committed to reducing the likelihood of these risks wherever possible.
a) If you arrive late to your session but within your appointment time frame, you may still receive treatment for a reduced time.
b) If you are able to organise a rescheduled appointment within the same business day, no cancellation fee will be charged. This is subject to availability of our therapists.
c) You may cancel or reschedule an appointment so long as you provide us with a minimum of 24 hours’ notice prior to your appointment. A cancellation with any less than 24 hours’ notice will incur a cancellation fee. The cancellation fee will be set by Newington Physiotherapy and may vary from time to time but will not exceed the cost of your consultation fee.
a) Prices for goods and services are set in accordance with Newington Physiotherapy’s price list as amended from time to time.
b) Where there is any change in the costs incurred by you in relation to goods or services, Newington Physiotherapy may vary its price to take account of any such change, by notifying you.
c) You are required to pay for the services provided, and any items provided, on the day of your consultation. Payment can be made over the phone, or at the clinic where you attend your session. Other payments can be discussed with the admin staff, and may be available at the discretion the treating physiotherapist or other appropriate senior staff.
d) We accept cash, EFTPOS, credit cards and offer electronic health rebates (via HICAPS) for your convenience. However, in the event of electronic network failure, full payment is still required on the day of consultation.
e) Our strict billing methods allow us to continue to provide high quality treatment for all of our patients and are in no way designed to exclude or discriminate against any persons or groups of people.
f) Newington Physiotherapy reserves the right to refuse a future booking until the outstanding account (if any) has been paid.
a) To the fullest extent permitted by law, you acknowledge that the partners of Newington Physiotherapy Clinic and any employees of the business shall not be held liable for, nor accept any responsibility for any injury, loss or damage sustained by any person or persons resulting from treatments or procedures delivered in the business or by our therapists or in any way whatsoever which does not arise from any negligence of the partners or their employees and contractors.
a) Newington Physiotherapy Clinic will send you SMS or email confirmation for appointments.
b) You may, from time to time, receive marketing or surveys from Newington Physiotherapy Clinic. These are used to improve our services, and to offer our customers promotions and discounts.
c) You have the right to opt out of any SMS or email contact at any time.
d) Your details will never be shared with a third party except in cases where details are used to support you in your claim or injury, as outlined below.
e) Where required by law or if necessary for debt collection reasons, your personal information will be disclosed.
a) To speed up processing and management of your injury or condition, it may be necessary to communicate the details of your medical condition with treating practitioners, rehabilitation consultants, case managers, and solicitors that are involved in your case.
b) By signing these Terms and Conditions you give permission to Newington Physiotherapy to exchange such information about your injury, condition or claim, as well as significant past medical history, with people deemed necessary by Newington Physiotherapy Clinic.
c) Newington Physiotherapy Clinic is committed to maintaining client confidentiality and will not share any of your personal or treatment information except in accordance with clause a and b above.